By Danielle Hrin Kuek
- Lack of global standardized regulations makes it expensive to innovate services and enjoy scalability.
- Building drones technically might be innovative, but they have no value to a service industry until we can overcome the regulatory barriers.
- It is the corporate responsibility, especially for bigger players in the maritime industry to innovate safely.
- Failure while trying to innovation is expected, but injury or the loss of life resulting from an innovation failure is unacceptable.
- Wilhelmsen Ships Agency recently moved its headquarters to Singapore.
- Singapore’s collaborative regulatory climate and its focus on innovation sparked the business decision to move Wilhelmsen Ships Agency to Singapore.
- A balanced, collaborative approach between organizations and regulators is vital for innovation.
Marius: Regulations can be a showstopper, but they also serve as a security net. For us, safety is a priority when it comes to our drone delivery service and the existing regulations offer us that support. However, regulations from both the aviation and maritime authorities can be a big obstacle when it comes to rolling out a drone delivery service globally, because the regulations are different in every country.
Building drones technically might be innovative, but they have no value to a service industry until we can overcome the regulatory barriers. Furthermore, the lack of global standardized regulations makes it expensive to innovate, especially when it comes to ships agency services. They need to be localized to each port, as opposed to a scalable standardized service.
This means that for smaller startup companies, it becomes really difficult to enter into this service space, as the lead time taken from conceptualization to running a sustainable service is extremely long. For example, when we flew a commercial drone to simulate parcel delivery to a nearby pilot boat just outside our office during Nor Shipping, it was a six weeks approval process. This is despite the fact that the operator and the drone already had pre-approval to operate in Norway. That in itself took months of applications in order to get that, and even then – you only get a license for that particular drone.
Smaller companies tend to focus more on technological innovation, rather than safety since monetization is key to their survival. Therefore, it falls to larger industry players such as Wilhelmsen to take the lead on safety while innovating in order to protect both their employees and customers from accidents.
Pulling this back to regulations, that’s why they are extremely important in these critical areas, whereas in other areas, they are an unnecessary obstacle. In the consumer industry, there tend to be a lot of regulations that are outdated and unnecessary in their current shape and form. For instance, limiting the number of private drivers in the city is more about protecting the business of taxi drivers – not because a private driver does not drive as well or safely as a taxi driver. However, from an aviation point of view, flying a drone needs to be regulated for safety reasons.
Recently we did a reorganization in Wilhelmsen and decided that for Ships Agency, despite the fact that we run offices and handle vessels in more than 2000 ports globally – we will relocate our headquarters to Singapore.
There were two key reasons. One was the access to competence, the second was our cooperation with the Maritime Port Authority (MPA) in Singapore. Their interest in what we do, their passion for change and willingness to test new ideas was extremely important. I am not saying that ports elsewhere in the world are not focused on innovation, but I think it is on a different level here in Singapore than what you see elsewhere.
In conclusion, (particularly in the context of ships agency services) for innovation to succeed, there needs to be a balance between both organizations and regulators in how they collaborate when innovating services. Regulators must be flexible enough to enforce regulations only in critical areas and organizations need to step up to their corporate responsibility commitments, enforcing safety standards when innovating services.
Did you subscribe for our daily newsletter?
It’s Free! Click here to Subscribe!