WiseTech Global has partnered with ZIM Integrated Shipping Services to improve customer experience through a direct data connection between their systems, says a press release on their website.
Logistics businesses
While supply chain visibility is increasingly important for logistics businesses, access to real-time, operational data is what drives critical decision making in an ever-changing industry landscape.
The CargoWise–ZIM data connection now provides CargoWise customers with direct electronic messages for schedules, booking, tracking, verified gross mass, shipping instructions, and bill of lading data.
Connectivity customers
Removing the limitations of using a third-party connection, CargoWise is broadening the scope of connectivity customers can access while on the platform, enabling both freight forwarders and carriers to exchange relationship-specific information that helps with process automation, reporting and visibility.
Multi-service care
Karin Schweitzer, VP Global Customer Service ZIM, said: “ZIM makes digitization a priority, and providing our customers with an easily accessible, digital way to connect directly gives us the ability to provide the best-in-class multi-service care we are known for.
“As a platform used by some of the world’s largest global freight forwarders, we’re pleased to be working with WiseTech Global and CargoWise. This connection will serve both companies as mutual customers will get faster and more reliable confirmations and information regarding their shipments.”
Logistics Data & Connectivity
Ashley Skaanild, Regional VP – Logistics Data & Connectivity, WiseTech Global, said: “ZIM is an important addition to CargoWise’s extensive carrier connectivity network. This collaboration empowers CargoWise customers with unparalleled, rich data at their fingertips through one integrated platform. ZIM and WiseTech will continue to build on the benefits of our partnership as we work together to enhance the connection with even more functionality, like contract and spot rates.
Operating system
“It’s exciting that we’ve reached a milestone with our ocean carrier connectivity— over 95% of ocean cargo managed by our customers through the CargoWise platform can be booked through a direct connection to ocean carriers and NVOCCs. This is extremely beneficial to all parties. We’re streamlining the supply chain by enhancing cross-border operations and providing access to essential information via electronic exchange of data. This is the future of the logistics industry.
“Our vision is to be the operating system for global logistics, and our focus will continue to be to scale and build out the CargoWise ecosystem to provide our customers with leading solutions that meet their diverse needs.”
Did you subscribe to our newsletter?
It’s free! Click here to subscribe!
Source: Wise Tech Global
Customer satisfaction can be influenced in many ways, first of all, it is important to provide quality services. But no less important is the quality of support work, because it is the negative experience of solving a problem that can leave a bad impression. At one time, it was the quick help with an order on eBay that influenced a good impression of the service. Then I was lucky enough to find their contact information here https://ebay.pissedconsumer.com/customer-service.html