- ChatGPT-4 provides empathetic advice better than humans.
- The threat of providing harmful advice to humans.
- Will AI replace human therapists and counselors in the future?
The study showcased how ChatGPT, especially the GPT-4 model, excels in providing well-rounded and empathetic advice, often surpassing professional columnists in perceived helpfulness. Despite lacking emotional understanding, ChatGPT’s multiple-response feedback mechanism has improved its social advice by learning to be more empathetic over time, reports an article published in Melbourne University website.
AI Being Empathetic Than Humans
However, the preference for human advice persists due to the perceived inability of machines to feel emotions. Although ChatGPT’s responses were favored for their completeness and empathy, participants still leaned towards human guidance for their dilemmas.
Therapy With ChatGPT
This study highlights the potential of AI in supplementing counseling or advisory roles but doesn’t propose replacing human advisors entirely. While AI models like ChatGPT can enhance therapy, there are still significant challenges to address, including the potential risks of AI providing flawed or harmful advice.
Will It Replace Humans
Ultimately, while ChatGPT shows promise in providing empathetic advice, it underscores the irreplaceable role of human empathy in personal guidance, even in an age of advanced AI.
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Source: Melbourne
