With the emergence of ChatGPT in November 2022, the question of how AI may affect jobs is top of mind for many. The publicly accessible AI chatbot has many capabilities, including the ability to answer questions, create content, write code, and more.
49% of companies say they are using ChatGPT, 93% of whom say they plan to expand their use of the chatbot. Additionally, 30% of companies say they plan to start using it, 85% of whom say they will start doing so within the next 6 months. Business leaders say their companies have a variety of uses for ChatGPT. Of companies that currently use ChatGPT, 66% use it for writing code, while 58% use it for copywriting/content creation, 57% for customer support, and 52% for creating summaries of meetings or documents.
The majority of companies also use ChatGPT to facilitate hiring; 77% say it helps them write job descriptions, 66% draft interview requisitions, and 65% respond to applicants. Overall, most business leaders are impressed by ChatGPT’s work. Fifty-five percent say the quality of work produced by ChatGPT is ‘excellent,’ while 34% say it’s ‘very good.’ “There is a lot of excitement regarding the use of ChatGPT,” says Chief Career Advisor Stacie Haller. “Just as technology has evolved and replaced workers over the last several decades, ChatGPT may impact the way we work. As with all new technologies, companies’ use of ChatGPT will be continuously evolving, and we are only at the onset.”
Forty-eight percent of companies have replaced workers with ChatGPT since it became available in November of last year. In the future, ChatGPT may lead to more layoffs according to business leaders. When asked if ChatGPT will lead to any workers being laid off by the end of 2023, 33% of business leaders say ‘definitely,’ while 26% say ‘probably.’
Within 5 years, 63% of business leaders say ChatGPT will ‘definitely’ (32%) or ‘probably’ (31%) lead to workers being laid off. For business leaders whose companies haven’t started using ChatGPT but plan to, fewer think layoffs will result. Only 9% say the company’s use of ChatGPT will ‘definitely’ lead to workers being laid off, while 19% say ‘probably.’ “Since this new technology is just ramping up in the workplace, workers need to surely be thinking of how it may affect the responsibilities of their current job,” says Haller. “The results of this survey shows that employers are looking to streamline some job responsibilities using ChatGPT.”
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