MSC Set To Transform Its Global Communications System


MSC Mediterranean Shipping Company has selected 8×8 to transform its global communications onto a single cloud platform, says a press release published on their website.

MSC deploying the 8×8 platform

MSC has selected 8×8 to transform its global communications, collaboration and customer engagement infrastructure onto a single cloud platform, deploying the 8×8 Open Communications Platform™, including 8×8 Voice for Microsoft Teams, internationally across more than 155 countries and 493 locations.

MSC’s harmonised system approach

MSC is one of the world’s largest shipping lines in terms of container vessel capacity with more than 70,000 employees around the globe. Following a period of significant business growth and expansion of its international footprint, the company harmonized its approach to systems and software, streamlining IT management and minimizing costs. 

MSC employees have increasingly relied on Microsoft Teams for communication and collaboration, prompting the company to ensure its telephony capabilities ensure the global reach and ease of management required for an enterprise-grade voice solution.

MSC’s streamlining process

As part of this streamlining process, MSC selected the 8×8 Open Communications Platform, an integrated cloud voice, team chat, meetings and contact center solution. 

Worldwide phone connectivity

It also deployed 8×8 Voice for Microsoft Teams, an easy-to-administer global telephony direct routing solution that keeps the Microsoft Teams experience unchanged for end users while delivering worldwide phone connectivity. 

Connect and collaborate 

Employees are now able to connect and collaborate seamlessly using Microsoft Teams with global calling, superior voice quality and advanced telephony features from 8×8.

Fabio Catassi, Global Chief Technology Officer at MSC Mediterranean Shipping Company said, “As one of the world’s leading container shipping lines, streamlining our communications on to a single cloud platform has transformed our business operations, increasing IT efficiency through improved communication across all our offices around the world.” 

“In addition to providing 15,000 employees with a single, global telephony solution they can use directly from any Microsoft Teams interface, including desktop and mobile apps, we will also deploy 8×8 Contact Center for over 2,000 call center agents.”

Omnichannel experience 

After moving their very large contact center to the cloud, MSC agents will be able to collaborate internally while offering an omnichannel experience for customers. 

Combined with 8×8’s centralized administration portal, global deployment, and reporting and analytics capabilities, MSC will be able to save significant time and resources as it shifts to one global system for customer engagement.

Role of cloud communications 

Vik Verma, Chief Executive Officer at 8×8, Inc said, “Global organizations recognize the critical role cloud communications have in accelerating business performance and growth, especially as the digital workplace for a remote and mobile workforce has become a top corporate imperative.” 

“Enterprises of the scale and stature such as MSC Mediterranean Shipping Company are driving success by adopting a single, global open communications platform that provides mix-and-match capabilities and seamless integration with Microsoft Teams. We look forward to continuing to support their global digital transformation journey as they ensure employees and customers stay connected and productive from anywhere.”

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Source: 8X8


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