- Orient Overseas Container Line (OOCL) has launched a new Chinese language AI chatbot on its customer facing platforms.
- The Fin chatbot is powered by Alibaba Cloud.
- It is initially available in simplified Chinese with development of an English version underway.
OOCL has introduced an AI chatbot known as “Fin” on its OOCL.com, My OOCL Center, and Freightsmart platforms.
OOCL’s AI chatbot
The chatbot enables customers to ask about various subjects, such as shipment schedules, FreightSmart product information, Cargo Tracking and more.
It is initially available in simplified Chinese with development of an English version underway according to the company.
The Fin chatbot is powered by Alibaba Cloud. Hong Kong-listed OOCL is part of China’s Cosco Shipping Group.
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Source: Seatrade Maritime