- WNS, a global BPM solutions provider, will partner with Pacific International Lines (PIL) to automate shipping processes using WNS’ Malkom.ai platform.
- This collaboration aims to enhance efficiency, reduce costs, and improve customer experience for PIL.
WNS, a global leader in business process management (BPM) solutions, has entered into a strategic partnership with Pacific International Lines (PIL), a leading container shipping company. The collaboration aims to accelerate PIL’s digital transformation journey.
Leveraging AI and Automation
Through the partnership, PIL will leverage WNS’ proprietary shipping process automation platform, Malkom.ai, to optimize costs, improve process efficiencies, and streamline shipping operations across its agency network.
Focus on Operational Efficiency and Customer Experience
Both companies expressed their commitment to the partnership, emphasizing its potential to drive digital transformation and enhance operational efficiency. The collaboration is expected to strengthen PIL’s position in the industry by improving customer experience.
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Source: Businesswire
