Carriers urged to follow the digital path created by banks, reports the Maritime CEO issue by Splash.
Simple online experience!
The CEO of the Digital Container Shipping Association (DCSA), Thomas Bagge, shows the path liner shipping is on to make booking a box a far more simple, online experience.
Bagge, a 13-year Maersk man prior to his DCSA appointment, is the latest high profile name in the ongoing Maritime CEO Tech Leader Series sponsored by Dualog.
The episode, produced by Ocean Technologies Group, centres around what carriers are doing to go digital and how so many archaic shipping practices should be consigned to the history books. Bagge said carriers must aspire to get to the digital levels banks have done.
“The example I like to use is personal travel and banking, which has got so easy these days. Why shouldn’t we have the same vision for container shipping?” Bagge questioned.
Digital advances in liner shipping
Explaining where he believes the biggest digital advances can be made in liner shipping, Bagge said the focus should be on documentation, something his association has been busy tackling all year.
“I think the biggest gain is on the documentation side, the carriers have done a lot on the operational side, but from the customer experience, container shipping is still not great compared to other industries,” Bagge said.
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Source: Maritime CEO Issue, Splash
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